Shop Policies

Hey there! I'm so glad you're here! Just a few things I'd like you to know before you purchase from me. Please know and understand that I am a one woman show and in order for things to run smoothly I have policies, which are outlined below, that I stick to. You are accepting the terms and conditions of my policies by using the Zaffera Studios website. 

It is your responsibility to read and understand all of this information BEFORE placing an order. If you have any questions after reading my policies, please email me at zafferastudios@gmail.com

*Shipping*

Because most items are made-to-order, please allow 7-10 business days for your item to ship. Although I do my best to adhere to these timelines, I am a one woman show, and sometimes life happens. As such, I reserve the right to alter shipping times if necessary.
If you are concerned about receiving your item by a certain date, please email me immediately after purchase and I will do my best to make it happen.
Once your order is complete, it will be shipped using USPS First Class Mail. If you require faster shipping please make sure to choose Priority or Priority Express at checkout. At this time I offer international shipping to Canada only. Payment of taxes and duties is the responsibility of the customer, I do not pay those. I will accurately report the value of the order on the customs forms.
Once the package is shipped and tracking info confirms it is in possession of USPS, I am no longer responsible or liable for the package. If you feel your package is lost, please reach out and I will do what I can to help you track it down.

*Returns*

I am happy to accept returns for a full refund WITHIN 10 days from delivery. If it is AFTER 10 days, I will only accept returns for store credit. The buyer is responsible for all return shipping fees. If the item is not returned in its original state, the buyer is responsible for any damage or loss of value. Please take a minute to thoroughly read each listing so you can make an informed purchase. If you have any questions or concerns please reach out to me at zafferastudios@gmail.com

*Sizing*

Every product description includes size and measurements. If you have any questions about how a piece might fit, please email me at zafferastudios@gmail.com

*Repairs & Care*

Please treat your jewelry kindly. I recommend removing it before showering and swimming, or when applying lotion, perfume, etc. The materials used are natural stones, 14k gold-filled, 14k rose gold-filled and Sterling Silver. The best way to clean jewelry is with a polishing cloth, like the one that comes complimentary in each order. You can also use a drop of clear, unscented dish soap in warm water and a soft toothbrush, just be mindful of any stones while scrubbing. 

If your item needs repairs, or arrives in unsatisfactory condition, I will happily repair it with no additional cost within 45 days of purchase. After 45 days there will be a fee based on materials and extent of repair.